About this role
This is a full-time, remote role based in the Philippines, supporting a growing landscaping and outdoor services business. You will be the central point of communication between customers, field crews and the billing team. You will handle incoming customer calls, manage and document service requests, coordinate field crew schedules, and make sure every customer inquiry is followed through to resolution with professionalism and care. You will keep organized, up-to-date records of customer interactions, job statuses and operational details in LMN (Landscaping Management Software). Training on LMN will be provided to the right candidate. Shortlisted candidates may be asked for a voice recording to show telephone confidence and English communication skills.
What you’ll do
- Answer incoming customer calls, inquiries and complaints with professionalism and care
- Manage and document customer service requests
- Translate customer requests into clear instructions for field crews
- Coordinate field crew schedules
- Confirm appointments and communicate schedule changes to customers
- Follow up with customers after job completion
- Prepare accurate invoice information in LMN (Landscaping Management Software) for the billing team
- Keep organized, up-to-date records of customer interactions, job statuses and operational details in LMN
- Make sure every customer inquiry is followed through to resolution
What we’re looking for
- Prior experience in customer service, operations coordination, service dispatch, scheduling or a similar role, with professional-level competency
- Customer service and support
- Strong telephone etiquette
- Scheduling and appointment management
- Operations coordination or service dispatching
- Problem-solving and complaint handling
- Attention to detail for record-keeping
- Excellent spoken and written English communication
- Basic computer proficiency and business software usage
- Willingness to learn LMN (Landscaping Management Software)
- Ability to work independently with minimal supervision
- Based in the Philippines
Nice to have
- Experience supporting a landscaping, lawn care, gardening or property maintenance business
- Basic knowledge of landscaping services (lawn maintenance, garden care, seasonal cleanup)
- Experience with field service management software, CRM platforms or job management tools
- Experience coordinating field technicians, crews or contractors
- Familiarity with invoice preparation, billing support or administrative documentation
- Experience supporting U.S.-based customers or working with international clients
- Prior LMN software experience
About F5 Global Talent
F5 Global Talent is a people-first company that hires experienced professionals and places them in long-term, fully remote roles with leading U.S. companies. We are your direct employer of record — we handle payroll, equipment, HR, and ongoing support, so you can focus on doing your best work. To date we have placed 500+ professionals, and 98% remain with their role past the first 90 days.