About this role
Support a U.S.-based property management team as the day-to-day point of contact for tenants and clients. You'll handle phone calls and email, resolve complaints, follow up on rent and payments, coordinate maintenance and vendors, and keep everything documented — staying professional and protecting the client on every call.
What you’ll do
- Handle daily phone calls and email with tenants and U.S.-based clients.
- Resolve tenant complaints and disputes independently and professionally.
- Follow up on rent collection and outstanding payments.
- Coordinate maintenance requests and vendor dispatch end to end.
- Document and track issues in a ticketing system; keep lease/tenant records current.
What we’re looking for
- Hands-on experience in property management or customer support (tenants, clients, or customers directly).
- Strong spoken English with minimal accent for daily U.S. phone calls.
- Ability to work U.S. business hours.
- Calm, professional judgment on difficult tenant and customer calls.
- A reliable internet connection and a quiet environment for taking calls.
Nice to have
- Experience with property management software (AppFolio, Buildium, Yardi, Propertyware, RentManager, Entrata).
- Experience with a ticketing system (Zendesk, Freshdesk, Zoho Desk, HubSpot Service, Intercom).
- High-volume tenant phone and email experience.
About F5 Global Talent
F5 Global Talent is a people-first company that hires experienced professionals and places them in long-term, fully remote roles with leading U.S. companies. We are your direct employer of record — we handle payroll, equipment, HR, and ongoing support, so you can focus on doing your best work. To date we have placed 500+ professionals, and 98% remain with their role past the first 90 days.