About this role
You will manage a team of camera monitoring operators working from our Rajkot office on the overnight U.S. shift. Your job is to make sure every operator is actively watching their cameras for the full shift, following the monitoring protocol, and preparing accurate daily incident reports. When an incident happens, you respond fast: you decide whether it is an emergency, make sure police and property managers are called in the right order with the right details, and review every report before it goes out. The team is 6 people today and will grow to 20 or more. When a team member is on leave, you cover their cameras yourself.
What you’ll do
- Supervise the monitoring team and make sure every operator is actively watching cameras for the full shift
- Respond to incidents in real time and decide when to escalate
- Call U.S. property managers, security staff, and police when required
- Review daily incident reports (email, Excel/Google Sheets, WhatsApp)
- Cover camera monitoring when team members are on leave
- Train new operators as the team grows
What we’re looking for
- At least 2 years of experience managing or supervising a team
- Fluent spoken English — you will speak with people in the U.S.
- Based in Rajkot or willing to relocate
- Able to work 4:30 AM – 2:30 PM IST, weekends included
Nice to have
- CCTV or security monitoring experience
- BPO team lead experience
- U.S. client calls
About F5 Global Talent
F5 Global Talent is a people-first company that hires experienced professionals and places them in long-term, fully remote roles with leading U.S. companies. We are your direct employer of record — we handle payroll, equipment, HR, and ongoing support, so you can focus on doing your best work. To date we have placed 500+ professionals, and 98% remain with their role past the first 90 days.