About this role
This is a remote virtual assistant role, based in the Philippines, supporting the brand and day-to-day operations of a U.S.-based client. The role is full-time or part-time depending on business requirements, and you must be available during U.S. business hours and keep a schedule that overlaps with the U.S. team. You will provide administrative support - calendar management, email handling, document organization, online research and reporting - and communicate with customers, prospects, vendors and internal team members by email, chat, phone and video, alongside CRM updates, lead follow-up, appointment scheduling and general virtual assistance tasks. A clear, professional U.S.-English accent is a firm requirement, because you will speak for the brand directly to U.S. customers, prospects, vendors and the internal team. You will keep communication consistent with brand standards and handle sensitive or complex customer situations with grace and professionalism. You should be comfortable with Gmail or Outlook, Google Workspace or Microsoft Office, Zoom or Google Meet, and Slack or a similar platform; experience with a CRM is a plus. As part of the evaluation, candidates may be asked to submit work samples, a voice recording, or take part in a live communication assessment to confirm English fluency and accent clarity.
What you’ll do
- Provide administrative support and task management for a U.S.-based client and team
- Manage the email inbox: sort, reply, flag and follow up
- Manage calendars and schedule meetings and appointments across time zones
- Organize documents and keep records accurate and up to date
- Carry out online research and prepare reports
- Enter and maintain data in spreadsheets (Google Sheets or Excel)
- Communicate on behalf of the brand with customers, prospects, vendors and internal team members by email, chat, phone and video
- Update the CRM and follow up on leads
- Keep communication consistent with brand standards and handle sensitive or complex customer situations professionally
- Handle general virtual assistance tasks as they come up
What we’re looking for
- Excellent spoken and written English
- A clear, professional U.S.-English accent
- Administrative support and task management
- Email and calendar management
- Data entry and record keeping
- Customer communication by phone and video
- Online research
- Spreadsheet management (Google Sheets or Excel)
- Familiarity with Gmail or Outlook
- Familiarity with Google Workspace or Microsoft Office
- Familiarity with Zoom or Google Meet
- Familiarity with Slack or similar communication platforms
- Reliable high-speed internet and a home-office setup
- A quality headset and microphone
- Ability to work during U.S. business hours
- Relevant virtual assistant, administrative or customer-support experience; prior experience working directly with U.S.-based companies or customers is strongly preferred (no specific minimum years)
- Based in the Philippines
Nice to have
- Previous virtual assistance experience
- Customer service or customer success background
- Executive assistance experience
- Inside sales or lead follow-up experience
- Appointment setting
- CRM management (any platform)
- Email and chat support
- E-commerce support
- Social media or basic content-related administrative tasks
- Task tracking and project coordination
- Experience with business software beyond the tools listed
- Backup internet or power arrangements
About F5 Global Talent
F5 Global Talent is a people-first company that hires experienced professionals and places them in long-term, fully remote roles with leading U.S. companies. We are your direct employer of record — we handle payroll, equipment, HR, and ongoing support, so you can focus on doing your best work. To date we have placed 500+ professionals, and 98% remain with their role past the first 90 days.